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We understand your experience didn’t meet your expectations. Our goal is to make every ride enjoyable, and we’re committed to providing outstanding support to answer all your questions quickly and efficiently.
Contact us directly from your Chill Our Ride. We’re always online to answer your questions.
Sometimes you need to cancel a ride. When this happens, we want to make sure drivers are paid fairly for their time. You’re charged a fee if you cancel 2 minutes after making a request. If you think this fee was in error, we want to hear about it.
Trip prices are calculated using both distance and time. With upfront pricing, you should be charged the amount you were shown when you requested the ride. If something happened that made the ride take longer or cost more, let us know.
