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CHILL OUT TRANSPORTATION FRANCHISING, LLC d/b/a Chill Out Ride, LLC TERMS & CONDITIONS AGREEMENT

Effective Date: January 1, 2027
Version: 2.0

  1. INTRODUCTION AND ACCEPTANCE OF TERMS

Welcome to Chill Out Ride, a transportation technology platform operated by Chill Out Transportation Franchising, LLC d/b/a Chill Out Ride, LLC (“Company,” “Chill Out Ride,” “we,” “our,” or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of:

  • The Chill Out Ride mobile application.
  • The Chill Out Ride website.
  • Related software, technology, and communication systems.
  • Any services, features, or tools provided through the Platform.

By accessing, downloading, registering for, or using the Chill Out Ride Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you must discontinue use of the Platform immediately.

  1. DEFINITIONS

For purposes of these Terms:

“Platform” means the Chill Out Ride mobile application, website, software, technology systems, and related services.

“Company” means Chill Out Transportation Franchising, LLC d/b/a Chill Out Ride, LLC.

“Customer” or “Passenger” means an individual who uses the Platform to request or receive transportation services.

“Driver” means an independent contractor approved to provide transportation services through the Platform.

“Ride Services” means transportation services arranged between Customers and Drivers through the Platform.

“User” means any person accessing or using the Platform.

  1. PLATFORM SERVICES

Chill Out Ride provides a technology platform designed to connect Customers seeking transportation with independent Drivers who provide transportation services.

The Company’s role is limited to providing technology and administrative services, including:

  • Facilitating ride requests.
  • Connecting Customers and Drivers.
  • Processing payments.
  • Providing communication tools.
  • Supporting platform operations.

Chill Out Ride does not directly provide transportation services through employees.

  1. INDEPENDENT DRIVER RELATIONSHIP

Drivers using the Chill Out Ride Platform are independent contractors and are not employees, agents, partners, or representatives of the Company.

Drivers are responsible for:

  • Their vehicles.
  • Their driving decisions.
  • Maintaining required licenses.
  • Maintaining required insurance.
  • Compliance with applicable laws.
  • Their own operating expenses.

Nothing in these Terms creates an employment, partnership, agency, or joint venture relationship between Chill Out Ride and any Driver.

  1. USER ELIGIBILITY

To use the Platform, you must:

  • Be legally capable of entering into a binding agreement.
  • Provide accurate registration information.
  • Maintain a valid account.
  • Comply with all applicable laws.

Users may not:

  • Create accounts using false information.
  • Create multiple fraudulent accounts.
  • Allow unauthorized persons to access their accounts.
  • Use the Platform for illegal purposes.
  1. ACCOUNT REGISTRATION AND SECURITY

Users are responsible for maintaining the confidentiality of account credentials.

You agree to:

  • Provide accurate information.
  • Keep account information current.
  • Protect passwords and login information.
  • Notify Chill Out Ride immediately of unauthorized account access.

You are responsible for activity occurring through your account unless caused by the Company’s negligence or unauthorized access reported promptly.

  1. PLATFORM LICENSE AND USE

Subject to compliance with these Terms, Chill Out Ride grants users a limited, non-exclusive, non-transferable license to access and use the Platform for lawful purposes.

Users may not:

  • Copy, modify, or distribute Platform software.
  • Reverse engineer or attempt to extract source code.
  • Interfere with Platform security.
  • Access unauthorized systems.
  • Use automated tools to misuse the Platform.
  1. ACCEPTABLE USE REQUIREMENTS

Users agree to use the Platform responsibly and respectfully.

Users shall not:

  • Commit fraud.
  • Harass Drivers, Customers, or Company personnel.
  • Attempt to manipulate pricing or payment systems.
  • Submit false complaints.
  • Damage Company property or technology systems.
  • Use the Platform for unlawful activities.
  1. PAYMENT PROCESSING AND THIRD-PARTY SERVICES

The Platform may use third-party payment processors to facilitate transactions.

Users authorize:

  • Processing of payments.
  • Storage of payment information by authorized providers.
  • Charges associated with authorized transactions.

Payment services may be subject to additional terms provided by third-party providers.

  1. COMMUNICATIONS

By creating an account, users consent to receive communications related to:

  • Account activity.
  • Ride requests.
  • Payments.
  • Safety notifications.
  • Customer support.
  • Platform updates.

Communications may occur through:

  • Email.
  • Text messaging.
  • Application notifications.
  • Telephone calls.

Users may manage communication preferences subject to required service communications.

  1. PRIVACY AND DATA USE

Chill Out Ride collects, uses, and protects personal information in accordance with applicable privacy laws and the Company’s Privacy Policy.

Information may be used for:

  • Account management.
  • Platform operation.
  • Payment processing.
  • Safety monitoring.
  • Customer support.
  • Fraud prevention.
  • Platform improvement.
  1. INTELLECTUAL PROPERTY RIGHTS

All Platform content, including:

  • Software.
  • Logos.
  • Branding.
  • Designs.
  • Text.
  • Graphics.
  • Features.

are owned by or licensed to Chill Out Transportation Franchising, LLC d/b/a Chill Out Ride, LLC.

Users may not use Company intellectual property without written authorization.

  1. PLATFORM AVAILABILITY

Chill Out Ride works to maintain reliable Platform availability but does not guarantee uninterrupted access.

The Platform may be unavailable due to:

  • Maintenance.
  • Updates.
  • Technical issues.
  • Internet interruptions.
  • Third-party service failures.
  1. MODIFICATIONS TO THE PLATFORM

The Company may:

  • Modify Platform features.
  • Add or remove services.
  • Update technology.
  • Change operational procedures.

The Company may discontinue features when necessary for business, legal, or safety reasons.

  1. DISCLAIMERS

To the maximum extent permitted by law:

  • The Platform is provided on an “as available” basis.
  • Chill Out Ride does not guarantee uninterrupted operation.
  • The Company does not guarantee specific ride availability.
  • The Company does not guarantee specific Driver availability or performance.
  1. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Chill Out Transportation Franchising, LLC d/b/a Chill Out Ride, LLC shall not be responsible for indirect, incidental, special, consequential, or punitive damages arising from use of the Platform.

Nothing in these Terms limits liability that cannot legally be limited.

  1. INDEMNIFICATION

To the extent permitted by law, users agree to defend, indemnify, and hold harmless Chill Out Transportation Franchising, LLC d/b/a Chill Out Ride, LLC and its officers, members, managers, employees, affiliates, and representatives from claims arising from:

  • Violation of these Terms.
  • Misuse of the Platform.
  • Illegal conduct.
  • Fraudulent activity.
  • Violation of third-party rights.
  1. ACCOUNT SUSPENSION AND TERMINATION

Chill Out Ride may suspend or terminate accounts for:

  • Violation of these Terms.
  • Fraud.
  • Abuse.
  • Safety concerns.
  • Illegal activity.
  • Misuse of the Platform.

The Company may take immediate action when necessary to protect users, Drivers, or the public.

  1. DISPUTE RESOLUTION

Any dispute arising from these Terms shall be resolved in accordance with applicable law.

Where permitted by law, disputes may be resolved through binding arbitration rather than court proceedings.

Users agree that disputes shall be resolved individually and not as part of a class action proceeding where legally permitted.

  1. GOVERNING LAW

These Terms shall be governed by applicable laws of the jurisdiction where the Company operates, except where federal law applies.

  1. CHANGES TO THESE TERMS

The Company may update these Terms periodically.

Updated Terms may be communicated through:

  • The Platform.
  • Email.
  • Account notifications.

Continued use of the Platform after changes become effective constitutes acceptance of the updated Terms.

  1. ELECTRONIC ACCEPTANCE

By creating an account, accessing the Platform, or using Chill Out Ride services, you acknowledge that:

  • You have read these Terms.
  • You understand these Terms.
  • You agree to comply with these Terms.

Electronic acceptance shall have the same effect as a written signature where permitted by law.

  1. CONTACT INFORMATION

Chill Out Transportation Franchising, LLC
d/b/a Chill Out Ride, LLC

Email: Ride@ChillOutRide.com
Phone: +1 (617) 381-1111