Customer Agreement

1. PURPOSE OF AGREEMENT

This Customer Agreement (“Agreement”) is entered into between Chill Out Transportation Franchising, LLC d/b/a Chill Out Ride, LLC (“Company,” “Chill Out Ride,” “we,” “our,” or “us”) and the individual requesting or receiving transportation services through the Chill Out Ride Platform (“Customer,” “Passenger,” “you,” or “your”).

This Agreement establishes the terms and conditions governing your use of transportation services arranged through the Chill Out Ride Platform.

By requesting a ride, accepting a ride, entering a vehicle, or using transportation services arranged through Chill Out Ride, you acknowledge that you have read, understood, and agree to this Agreement.

2. CUSTOMER ELIGIBILITY

To use Chill Out Ride transportation services, you must:

• Be at least eighteen (18) years old or the legal age required in your jurisdiction.
• Provide accurate account and payment information.
• Maintain an active customer account.
• Comply with all applicable laws and regulations.
• Use transportation services only for lawful purposes.

Customers are responsible for ensuring that any additional passengers traveling with them comply with this Agreement.

3. CHILL OUT RIDE TRANSPORTATION PLATFORM

Chill Out Ride provides a technology platform that connects Customers with independent Drivers who provide transportation services.

The Company:

• Facilitates ride requests.
• Connects Customers with available Drivers.
• Provides communication tools.
• Processes payments.
• Supports customer service operations.

Chill Out Ride does not directly employ Drivers who provide transportation services through the Platform.

Drivers are independent contractors responsible for:

• Vehicle operation.
• Driving decisions.
• Compliance with transportation laws.
• Maintaining required licenses and insurance.

4. REQUESTING A RIDE

Customers may request transportation by submitting a ride request through the Chill Out Ride application.

Ride requests may include:

• Pickup location.
• Destination.
• Number of passengers.
• Special requests or instructions.

A ride request is not confirmed until accepted by an available Driver.

Chill Out Ride does not guarantee:

• Immediate ride availability.
• Specific Driver assignment.
• Specific pickup times.
• Specific routes.
• Availability during periods of high demand or limited Driver supply.

5. DRIVER ASSIGNMENT AND ARRIVAL

Once a Driver accepts a ride request, the Customer may receive information regarding:

• Driver identification.
• Vehicle information.
• Estimated arrival time.
• Trip information.

Customers should verify that the correct Driver and vehicle arrive before entering the vehicle.

Customers should not enter a vehicle if they believe:

• The vehicle is incorrect.
• The Driver identity does not match the information provided.
• The situation appears unsafe.

6. CUSTOMER RESPONSIBILITIES

Customers agree to:

• Provide accurate pickup and destination information.
• Be ready at the designated pickup location.
• Treat Drivers with courtesy and respect.
• Follow reasonable safety instructions.
• Wear seat belts as required by law.
• Maintain appropriate behavior during transportation.
• Avoid distracting the Driver while the vehicle is moving.
• Respect the vehicle and property of the Driver.
• Remove personal belongings before exiting the vehicle.

Customers are responsible for the behavior of all individuals traveling under their account.

7. PASSENGER SAFETY REQUIREMENTS

Passenger safety is a shared responsibility.

Customers shall:

• Remain seated while the vehicle is moving.
• Avoid interfering with vehicle controls.
• Avoid actions that distract the Driver.
• Use appropriate child safety restraints when required by law.
• Exit the vehicle only when it is safe to do so.

Passengers shall not request or encourage Drivers to:

• Violate traffic laws.
• Drive unsafely.
• Exceed passenger capacity.
• Operate outside legal requirements.

8. PROHIBITED PASSENGER CONDUCT

Customers may not engage in:

• Threatening behavior.
• Violence.
• Harassment.
• Discrimination.
• Intimidation.
• Theft.
• Property damage.
• Fraudulent activity.
• Illegal activity.

Customers may not:

• Abuse or mistreat Drivers.
• Attempt to interfere with Driver safety decisions.
• Provide false information.
• Create unsafe conditions inside the vehicle.

Chill Out Ride maintains a zero-tolerance policy regarding violence, harassment, and unsafe passenger conduct.

9. PROHIBITED ITEMS

Customers may not bring into a vehicle:

• Illegal drugs.
• Explosive materials.
• Hazardous substances.
• Items prohibited by applicable law.
• Any item that creates an unreasonable safety risk.

Weapons may not be transported where prohibited by law or Company policy.

Customers are responsible for ensuring that items they bring into vehicles comply with applicable laws.

10. FARES AND PAYMENT TERMS

10.1 Fare Calculation

Transportation fares may be calculated based on:

• Distance traveled.
• Time traveled.
• Demand conditions.
• Applicable fees.
• Taxes.
• Tolls.
• Regulatory charges.

Fare estimates provided before a ride are estimates only. The final fare may change based on actual trip conditions.

10.2 Payment Authorization

By requesting transportation services, you authorize Chill Out Ride and its payment processors to charge your selected payment method for:

• Transportation fares.
• Applicable fees.
• Tolls.
• Cleaning charges.
• Damage charges.
• Cancellation fees.

Customers are responsible for maintaining a valid payment method.

11. CANCELLATION POLICY

Customers may cancel ride requests through the Platform.

A cancellation fee may apply when:

• A Driver has accepted the ride.
• The Driver has begun traveling to the pickup location.
• The Customer fails to appear.
• The Driver waits beyond the applicable waiting period.

Cancellation fees are intended to compensate Drivers for time and resources committed to the requested trip.

12. CLEANING AND DAMAGE FEES

Customers may be responsible for costs resulting from damage or excessive cleaning caused by:

• Spills.
• Food or beverage waste.
• Bodily fluids.
• Intentional damage.
• Excessive mess.
• Other passenger-related conduct.

Chill Out Ride may request documentation supporting such charges.

13. LOST PROPERTY

Customers should verify that they have removed all personal belongings before leaving a vehicle.

If an item is lost:

• Customers should report the item promptly through customer support.
• Chill Out Ride may assist in contacting the Driver.
• Recovery of lost items is not guaranteed.

Customers understand that Drivers are independent contractors and that Chill Out Ride cannot guarantee recovery of personal property.

14. ACCESSIBILITY AND NON-DISCRIMINATION

Chill Out Ride is committed to providing transportation services consistent with applicable accessibility and non-discrimination requirements.

Customers and Drivers are expected to treat each other respectfully.

Discrimination, harassment, or abusive conduct is prohibited.

15. EMERGENCY SITUATIONS AND INCIDENT REPORTING

In an emergency, Customers should first contact emergency services when appropriate.

Customers should report safety-related incidents, including:

• Accidents.
• Injuries.
• Unsafe driving concerns.
• Driver misconduct.
• Vehicle safety issues.

Customers agree to provide accurate information when reporting incidents.

16. DRIVER SAFETY AND COMPANY POLICIES

Drivers are required to comply with Chill Out Ride safety requirements, including:

• Maintaining required insurance.
• Maintaining safe vehicles.
• Following applicable transportation laws.
• Following distracted driving requirements.
• Providing professional service.

Customers acknowledge that safe transportation requires cooperation between Customers, Drivers, and the Company.

17. ACCOUNT SUSPENSION AND TERMINATION

Chill Out Ride may suspend or terminate customer accounts for:

• Fraud.
• Payment abuse.
• Unsafe conduct.
• Harassment.
• Damage to vehicles.
• Violation of this Agreement.
• Illegal activity.

The Company may take immediate action when necessary to protect Drivers, Customers, or the public.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Chill Out Ride operates a technology platform connecting Customers and independent Drivers.

The Company does not guarantee:

• Continuous service availability.
• Specific Driver availability.
• Specific arrival times.
• Specific transportation outcomes.

Chill Out Ride shall not be liable for indirect, incidental, consequential, special, or punitive damages except where prohibited by law.

19. ASSUMPTION OF RISK

Customers acknowledge that transportation involves ordinary risks associated with roadway travel, including:

• Traffic conditions.
• Weather conditions.
• Road conditions.
• Actions of other motorists.

Customers voluntarily use transportation services with knowledge of these ordinary risks.

20. CUSTOMER DISPUTE RESOLUTION

Any dispute arising from transportation services or this Agreement shall be handled according to applicable law and the dispute resolution procedures contained in the Chill Out Ride Terms & Conditions.

Where permitted by law, disputes may be resolved through binding arbitration.

21. MODIFICATIONS TO THIS AGREEMENT

Chill Out Ride may update this Customer Agreement from time to time.

Changes may be communicated through:

• The mobile application.
• Email.
• Customer account notifications.

Continued use of transportation services after updates constitutes acceptance of the revised Agreement.

22. ELECTRONIC ACCEPTANCE

By creating an account, requesting a ride, entering a vehicle, or using transportation services arranged through Chill Out Ride, you acknowledge:

• You have read and understood this Agreement.
• You agree to comply with its requirements.
• You understand your responsibilities as a passenger.
• You agree to the safety requirements contained herein.

Electronic acceptance shall have the same legal effect as a written signature where permitted by law.