Customer Agreement

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CHILL OUT RIDE CUSTOMER AGREEMENT

Effective Date: 2025
Welcome to Chill Out Ride! By using our mobile application, website, and ride-hailing services
(collectively, the “Platform”), you agree to comply with and be bound by the following terms
and conditions. If you do not agree, you must discontinue using our services.

1. ACCEPTANCE OF TERMS

By accessing or using Chill Out Ride, you confirm that you:

✔  Are at least 18 years old (or the age of majority in your jurisdiction).
✔  Have read, understood, and agreed to these terms.
✔  Agree to comply with all applicable laws and regulations.
✔  Consent to Chill Out Ride’s collection and use of your personal information as outlined in our


Privacy Policy: 

Your continued use of our Platform signifies acceptance of these terms, including any updates or
modifications.

2. SERVICE OVERVIEW

Chill Out Ride connects passengers with independent drivers for transportation services. We do
not provide transportation services directly, and all drivers are independent contractors, not
employees of Chill Out Ride.

How It Works:

1.  Request a ride through the Chill Out Ride mobile app.
2.  A driver accepts your request and arrives at your pickup location.
3.  You ride to your destination and pay through the app.
Chill Out Ride does not guarantee availability of rides or specific pricing and is not responsible
for the conduct of independent drivers or passengers.

3. PAYMENT & CANCELLATION POLICY

3.1 Fare Charges
✔  Fares are calculated based on distance, time, and demand.
✔  Additional charges may apply, including tolls, surcharges, and cleaning fees if necessary.
✔  Payments are processed automatically through the payment method linked to your account.

3.2 Cancellation Policy

✔  If you cancel a ride after a driver has accepted, a cancellation fee may apply.
✔  If a driver cancels on you, no fee will be charged, and we will attempt to find another driver.

4. USER CONDUCT & RESPONSIBILITIES

To ensure a safe and enjoyable experience, you agree to:

✔  Treat drivers and other passengers with respect.
✔  Avoid engaging in disruptive, illegal, or unsafe behavior.
✔  Use seat belts and comply with all local transportation laws.
✔  Avoid bringing prohibited items (e.g., weapons, drugs, hazardous materials) into the vehicle.
Chill Out Ride reserves the right to susp

5. LIMITATION OF LIABILITY

✔  Chill Out Ride is a technology platform, not a transportation provider.
✔  We are not responsible for any injury, damage, loss, or theft occurring during rides.
✔  We do not guarantee the safety, reliability, or timeliness of any driver.
✔  Any disputes between passengers and drivers must be resolved directly.


TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHILL OUT RIDE DISCLAIMS
ALL WARRANTIES, EXPRESS OR IMPLIED, AND IS NOT LIABLE FOR INCIDENTAL,
CONSEQUENTIAL, OR PUNITIVE DAMAGES.

6. ACCOUNT SECURITY & PRIVACY

✔  You are responsible for maintaining the confidentiality of your account login details.
✔  Do not share your account with others or allow unauthorized access.
✔  We collect and use your personal information in accordance with our Privacy Policy

7. TERMINATION & MODIFICATION

✔  Chill Out Ride reserves the right to suspend or terminate your account at any time for
violations of this Agreement.
✔  We may update or modify these terms, and continued use of the Platform indicates acceptance
of any changes.

8. DISPUTE RESOLUTION & GOVERNING LAW

✔  Any disputes arising from this Agreement shall be resolved through binding arbitration
rather than in court.
✔  This Agreement shall be governed by the laws of the State of [Insert State], without regard to
conflict of law principles.

9. CONTACT INFORMATION

  • For support, questions, or concerns, please contact us at:
    Email: [email protected]
    Phone: +1 (617) 381-1111
  • By using Chill Out Ride, you acknowledge and agree to the terms of this Customer Agreement.
    If you do not agree, you must stop using our services immediately.
    Thank you for choosing Chill Out Ride – Where Your Journey Matters!