How to get support

  • Home
  • How to get support

How to get support

Help with the app is available when you need it, 24 hours a day, 7 days a week. Here are some ways you can get answers and contact Chill Out Ride for assistance.

affordable transportation

Ways to get help

Need assistance with the app? Here’s how you can get fast, friendly, and
24/7 support:

 
 
personal driver
✔ If you need help with the app, here are ways you can get support that’s fast, friendly, and available around the clock.
How to get support
✔ We are committed to providing fast and friendly support. For 24/7 assistance, please call us at: +1 617-381-1111
driven chauffeur
✔ Would you prefer support by email? Send us a message at [email protected], and we’ll be happy to assist you!

If you contact Chill Out Ride through help.ChillOutRide.com, our support team will get back to you within 24 hours. You’ll receive a notification on your phone (if you have notifications enabled) letting you know that you’ve received a response. We’ll also send you an email.

More help

Still having trouble finding what you need? Try these other handy resources.

 
Phone-Anonymization2
Online help

Our website at https://chilloutride.com/contact-us/ has a wealth of great information for new and experienced drivers.

 
Rider issues

If you’d like to report an issue about your rider, tap the menu at the top left of the Driver app, then Help, followed by Trip Issues and Adjustments and Issue with a rider.

 
 
Text Us

For 24/7 support, please text +1 (617) 381-1111

 
 

Frequently asked questions

Use the frequently asked questions inside your Driver app to get fast answers. You’ll find them by tapping the menu icon, then Help.

If you’re having trouble signing in to your Driver app, you can reset your password here. Use the email address you believe is associated with your account. We’ll send you an email with a link to reset your password.

 
 

Try closing the app first (if possible, quit the app completely rather than keeping it running in the background). If it still doesn’t work when you reopen it, you may need to reset your network settings on your phone, or delete and then reinstall the Driver app.

 
 
 
 

Want to earn while you drive... Download App