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Airports can be complicated places, especially for drivers. But knowing the basics, and getting information in advance about your local airport, can help make sure you’re prepared for your first pickup or dropoff.
An airport trip will look like any other standard trip in your Driver app. When you pick up at airports, the airport may require you to wait in a designated area to receive a trip, then you’ll see a specific pickup point to locate your rider. Airports may also have other rules and regulations applicable to you that are specific to the airport in your city.
Airport rules and operating procedures are different from city to city. Check to see if you need a special permit or placard for your city’s airport. Visit the Chilloutride airport information page for more information about your local airport. Most airports also have their own website that gives information about local rules and regulations.
Be sure you have all the required documents for your city. In addition, review which products your vehicle is eligible for.
If you continue to have issues accessing airport trips, you can contact support here to talk with one of our Chill Out Ride experts.
Here is some advice from other drivers that you might find useful regarding airport trips.
Most riders going to or from the airport will have luggage with them, and they’ll probably want to put it in the trunk. If your trunk is empty, luggage can fit easily. Some drivers will help their riders with their luggage as well.
Airports are crowded places, so if you’re not sure if you’ve found the right person, ask your rider for their name or say, for instance, “Are you Cheryl?” to make sure.
If you’re planning to pick up riders at the airport, checking the local arrivals schedule before you go can help you see when flights will be landing and when it will be busiest.
The app will guide you to a designated pickup location.
Many cities require an inspection before driving with Chill Out Ride
. Inspection criteria vary depending on your location. If you want to know in advance what the requirements are for your town, contact your local Chill Out Ride
Greenlight Hub for information.
You can call or text your rider using the Driver app.
Riders should know where they’re going if you ask them. Most airports have signage showing you where the designated dropoff points are by airline.
You can always check your local airport’s website, or visit a Greenlight Hub for expert help from Uber.
Look for the closest Chill Out Ride
Greenlight Hub. In many cities, you can book an appointment at your local Greenlight Hub directly through your Driver app.
Airport surcharges are included in the price riders see when they request a ride to or from an airport. Where applicable, airport surcharges are charged to the rider and paid to the airport by Chill Out Ride.
.
